Sobre nosotros

Sobre nosotros

Quienes somos

Quienes somos


Minute Call es una Agencia de Automatización con IA y Contact Center fundada por operadores con experiencia en automatización con IA, experiencia de cliente (CX) y operaciones de startups.

Ayudamos a startups a automatizar y escalar su atención al cliente y sus operaciones mediante flujos de trabajo basados en LLM, copilotos de IA y equipos humanos gestionados.
Cuando la automatización no es suficiente, nuestro Contact Center impulsado por IA ofrece agentes formados que trabajan junto a los sistemas de IA para ofrecer un soporte constante y de alta calidad.

Creemos que las startups merecen la eficiencia de nivel empresarial, sin el coste ni la complejidad de las grandes corporaciones.

Portrait of a person in dark clothing speaking on a phone

Alberto Castiel

Ex General Manager en Leocare (130M€ en Series B). Lideró el crecimiento de una fintech de 0 a 45M€ with +30 agentes.

Portrait of a person in dark clothing speaking on a phone

Alberto Castiel

Ex General Manager en Leocare (130M€ en Series B). Lideró el crecimiento de una fintech de 0 a 45M€ with +30 agentes.

Portrait of a person in dark clothing speaking on a phone

Alberto Castiel

Ex General Manager en Leocare (130M€ en Series B). Lideró el crecimiento de una fintech de 0 a 45M€ with +30 agentes.

Portrait of a person in a pink sweater against a light background

Beatriz De Tena

Ex CEO en Walmeric by Globant (NYSE:GLOB). También fue Directora Global de Ventas en Konecta y Telefónica.

Portrait of a person in a pink sweater against a light background

Beatriz De Tena

Ex CEO en Walmeric by Globant (NYSE:GLOB). También fue Directora Global de Ventas en Konecta y Telefónica.

Portrait of a person in a pink sweater against a light background

Beatriz De Tena

Ex CEO en Walmeric by Globant (NYSE:GLOB). También fue Directora Global de Ventas en Konecta y Telefónica.

Experience

Success stories


Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.

Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.


Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.


Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).

minute call

Our mission

Use cases


Customer Service - AI customer service solutions design and human agents handling chat, voice, and email. In other words, we automate it and also provide with managed teams.

Back-Office & Operations – Back-office outsourcing, data entry, and collections automated with AI agents and managed human teams.

Sales – SDR outsourcing and sales automation for lead qualification, outbound, and multichannel campaigns.

Automation - Workflow automation across departments, from support to finance, designed to cut costs and scale operations. Just like an AI automation agency.

minute call

Our mission

Success stories


Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.

Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.


Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.


Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).

minute call

Our mission

Success stories


Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.

Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.


Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.


Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).

minute call