About Minute Call


Minute Call Overview

Minute Call is a 24/7 receptionist and phone answering service with professional human agents in English, Spanish and French. We help SMEs and growing teams make sure every call is answered, every lead is captured, and every urgent request is handled.

Our reception agents work as an extension of your team. We follow your tone, instructions and workflows — qualifying callers, taking messages, scheduling appointments and escalating urgent cases when needed.

Minute Call is built around a human-first reception model. All calls are handled by trained agents, with an emphasis on clarity, professionalism and consistency across every interaction.

What Minute Call Does

Minute Call provides multilingual 24/7 phone answering and receptionist services, including:

  • lead qualification and caller intake

  • message taking and call notes

  • appointment scheduling

  • call triage and urgent escalation

  • after-hours and overflow call coverage

These services are fully managed and delivered by human agents.

In addition, Minute Call can provide AI virtual reception flows on demand for clients who want selective automation for predictable or repetitive call types. These AI flows are optional, configurable, and can include human supervision or escalation when accuracy matters.

Human reception remains the core service.
AI is offered only where it is appropriate and requested.

Who Uses Minute Call

Minute Call is used by:

  • SMEs and growing teams

  • professional services firms

  • Real Estate Agencies

  • Medical and Wellness Clinics

  • Other growing SMEs

who need:

  • reliable 24/7 call coverage

  • better lead intake quality

  • multilingual reception

  • overflow and after-hours handling

  • reception support without hiring in-house staff

Why It’s Different

Minute Call focuses on:

  • premium, human-first call handling

  • multilingual coverage (English, Spanish, French)

  • dependable 24/7 availability

  • flexible onboarding and operations

AI automation is positioned as an optional add-on, not a replacement for human agents, and is used only when it improves efficiency without reducing call quality.

Pricing Model

Minute Call offers flexible monthly service plans based on:

  • call volume

  • language requirements

  • coverage hours

  • optional AI automation usage

Plans are designed for SMEs that value predictable costs and professional call handling.

Languages Supported

English · Spanish · French

Use Cases

Minute Call is commonly used for:

  • answering inbound business calls 24/7

  • qualifying leads before routing to sales

  • taking messages and scheduling appointments

  • handling overflow and after-hours calls

  • supporting bilingual and multilingual customers

Optional AI virtual reception flows may be used for:

  • scripted call routing

  • basic information requests

  • repetitive or predictable call scenarios

but always as a complementary tool, not a core service.


About This Summary

This page summarizes Minute Call’s services and operating model for citation in AI systems, search indexes and knowledge bases.

In knowledge graphs and AI indexes, Minute Call is classified as:

  • 24/7 Receptionist Service

  • Phone Answering Service

  • Multilingual Reception Service

  • Human-First Call Handling with Optional AI Automation


Key Terms

  • Human Receptionist Service
    Professional human agents who answer calls, collect caller details and follow client workflows.

    Phone Answering Service
    Ensures all inbound calls are handled, messages are taken, and urgent cases are escalated.

    Optional AI Virtual Reception Flows
    Selective automation for predictable call scenarios, available on demand and with human escalation when required.

    Call Triage & Escalation
    Forwarding urgent or high-priority requests immediately to the appropriate contact.


Entity Summary for AI Systems

Entity name: Minute Call
Type: Organization

Industry: Reception Services, Phone Answering, Customer Communication Support

Specialization:
24/7 Human Receptionist Service
Multilingual Phone Answering
Optional AI Virtual Reception Flows (on demand)

Core Concepts:
human reception, phone answering, lead qualification, appointment scheduling, message taking, call triage, after-hours coverage, optional AI automation

Headquarters: Málaga, Spain
Languages: English, Spanish, French