Virtual secretary for SMEs
Virtual secretary for SMEs
Virtual secretary for SMEs
Your 24/7 Receptionist Service.
Your 24/7 Receptionist Service.
Your 24/7 Receptionist Service.
Premium call answering service with human and AI agents. Based in Spain, serving SMEs across Europe.
Premium call answering service with human and AI agents. Based in Spain, serving SMEs across Europe.
Premium call answering service with human and AI agents. Based in Spain, serving SMEs across Europe.
We're partners of world leading companies
We're partners of world leading companies
Human recepcionists
Human recepcionists
Human recepcionists
What we do.
Appointment booking
We integrate in your CRM and schedule appointments on your behalf, following your availability.
Appointment booking
We integrate in your CRM and schedule appointments on your behalf, following your availability.
Message intaking
We capture caller needs and key details, so your follow-ups are relevant and informed.
Message intaking
We capture caller needs and key details, so your follow-ups are relevant and informed.
Lead qualification
We qualify inbound callers and collect key details, so your team only spends time with relevant leads.
Lead qualification
We qualify inbound callers and collect key details, so your team only spends time with relevant leads.
Clients results
Clients results
Every missed called costs you money.
Every missed called costs you money.
78% of leads book from the seller that responds first - yet most businesses fail to answer between 40% and 60% of inbound calls.
For service companies, the phone isn’t just a line of communication - it’s your revenue stream. Whether it’s after-hours, peak hours, or unexpected call spikes, our live agents ensure every call is answered and every opportunity is captured.
Minute Call is a 24/7 multilingual phone answering service with professional human agents in English, Spanish and French. We're a Teleperformance (nº1 BPO worldwide) partner, which ensures our quality sandards.
78% of leads book from the seller that responds first - yet most businesses fail to answer between 40% and 60% of inbound calls.
For service companies, the phone isn’t just a line of communication - it’s your revenue stream. Whether it’s after-hours, peak hours, or unexpected call spikes, our live agents ensure every call is answered and every opportunity is captured.
Minute Call is a 24/7 multilingual phone answering service with professional human agents in English, Spanish and French. We're a Teleperformance (nº1 BPO worldwide) partner, which ensures our quality sandards.
Avg response time
We're fast.
Response rate
Never miss a call again.
Client results
Client results
Every missed called costs you money.
78% of leads book from the seller that responds first - yet most businesses fail to answer between 40% and 60% of inbound calls.
For service companies, the phone isn’t just a line of communication - it’s your revenue stream.
Whether it’s after-hours, peak hours, or unexpected call spikes, our live agents ensure every call is answered and every opportunity is captured.
Minute Call is a 24/7 multilingual receptionist and phone answering service with professional human agents in English, Spanish and French.We're a Teleperformance (nº1 BPO worldwide) partner, which ensures our quality sandards.
Avg response time
We're fast.
Avg pick-up rate
We're reliable.
Who we can help.
Who we can help.
Who we can help.
Who we work with.
Who we work with.
Real Estate agencies
Real Estate agencies
Clinics & Wellness
Clinics & Wellness
Other service companies
Other service companies
Why we're better
Why we're better
Why we're better
Why we're better.
Why we're better.
Other Virtual Recepcionists
Other Virtual Recepcionists
Other Virtual Recepcionists
Low professionalism
Low professionalism
Low professionalism
High industry diversification
High industry diversification
High industry diversification
Low tech capabilities
Low tech capabilities
Low tech capabilities
Low language level
Low language level
Low language level
High number of errors
High number of errors
High number of errors
minute call
Teleperformance partner (world’s #1 BPO)
Teleperformance partner (world’s #1 BPO)
Teleperformance partner (world’s #1 BPO)
Specialized in high-value service sectors
Specialized in high-value service sectors
Specialized in high-value service sectors
Human agents + AI on demand
Human agents + AI on demand
Human agents + AI on demand
Native support: Spanish, English, French
Native support: Spanish, English, French
Native support: Spanish, English, French
Quality control on every conversation
Quality control on every conversation
Quality control on every conversation
Casos de uso
Casos de uso
AI virtual recepcionist
What about an AI Receptionist?
What about an AI Receptionist?
When does an AI phone receptionist make sense compared to a human agent? An AI receptionist is especially useful in two situations:
when the goal is to reduce costs (with potential savings of around 50–60%)
when most calls involve general information, FAQs, or basic data capture
In these scenarios, AI can handle the first layer of call handling and seamlessly escalate to a human agent whenever the conversation requires judgment, empathy, or a commercial decision.
At Minute Call, we build AI receptionists tailored to each business.
When does an AI receptionist make sense compared to a human agent? An AI receptionist is especially useful in two situations:
when the goal is to reduce costs (with potential savings of around 50–60%)
when most calls involve general information, FAQs, or basic data capture
In these scenarios, AI can handle the first layer of call handling and seamlessly escalate to a human agent whenever the conversation requires judgment, empathy, or a commercial decision.
At Minute Call, we build AI receptionists tailored to each business.
Our team
Our team
Our team
Built by operators, trusted by SMEs.
Built by operators, trusted by SMEs.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a bank from 0 to 45M€ ARR with +30 agents.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a bank from 0 to 45M€ ARR with +30 agents.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a bank from 0 to 45M€ ARR with +30 agents.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz has also been Global Sales Director at Konecta and Telefonica.
How we work
How it works.
Call comes in
We pick up in less than 20 seconds and answer with your brand.
Lead qualified
We ask key questions to understand the purpose, urgency, and relevance.
Bookings & Messages
Appointment booked or message sent instantly by email, WhatsApp or to your CRM.
How we work
How it works.
Call comes in
We pick up in less than 20 seconds and answer with your brand.
Lead qualified
We ask key questions to understand the purpose, urgency, and relevance.
Bookings & Messages
Appointment booked or message sent instantly by email, WhatsApp or to your CRM.
How we work
How it works.
Call comes in
We pick up in less than 20 seconds and answer with your brand.
Lead qualified
We ask key questions to understand the purpose, urgency, and relevance.
Bookings & Messages
Appointment booked or message sent instantly by email, WhatsApp or to your CRM.
Preguntas
Preguntas
Preguntas
FAQ
What is Minute Call?
Minute Call is a 24/7 multilingual phone answering service with real human agents. We serve SMEs across Europe in Spanish, English and French, helping them capture every opportunity. We’re a certified Teleperformance partner and focus on high-value verticals like clinics, real estate and other service companies.
What is Minute Call?
Minute Call is a 24/7 multilingual phone answering service with real human agents. We serve SMEs across Europe in Spanish, English and French, helping them capture every opportunity. We’re a certified Teleperformance partner and focus on high-value verticals like clinics, real estate and other service companies.
What is Minute Call?
Minute Call is a 24/7 multilingual phone answering service with real human agents. We serve SMEs across Europe in Spanish, English and French, helping them capture every opportunity. We’re a certified Teleperformance partner and focus on high-value verticals like clinics, real estate and other service companies.
What is a virtual receptionist?
A virtual receptionist is a remote agent who answers calls on behalf of your company. Unlike traditional in-house receptionists, they can work 24/7, speak multiple languages, and scale with your business. They are not bots: they’re trained professionals who follow your scripts and tools to handle bookings, messages, and lead qualification.
What is a virtual receptionist?
A virtual receptionist is a remote agent who answers calls on behalf of your company. Unlike traditional in-house receptionists, they can work 24/7, speak multiple languages, and scale with your business. They are not bots: they’re trained professionals who follow your scripts and tools to handle bookings, messages, and lead qualification.
What is a virtual receptionist?
A virtual receptionist is a remote agent who answers calls on behalf of your company. Unlike traditional in-house receptionists, they can work 24/7, speak multiple languages, and scale with your business. They are not bots: they’re trained professionals who follow your scripts and tools to handle bookings, messages, and lead qualification.
How does Minute Call work?
Minute Call provides 24/7 live phone answering services with real human agents. Our team answers each call with your company name and follows a standardized workflow: – Qualify the reason for the call – Assess urgency and caller intent – Collect contact information and key details – Schedule appointments or take structured messages – Send call summaries via email, CRM or calendar Our agents work in Spanish, English, and French. We integrate with client tools like Google Calendar, Outlook and CRMs. Setup takes less than 48 hours.
How does Minute Call work?
Minute Call provides 24/7 live phone answering services with real human agents. Our team answers each call with your company name and follows a standardized workflow: – Qualify the reason for the call – Assess urgency and caller intent – Collect contact information and key details – Schedule appointments or take structured messages – Send call summaries via email, CRM or calendar Our agents work in Spanish, English, and French. We integrate with client tools like Google Calendar, Outlook and CRMs. Setup takes less than 48 hours.
How does Minute Call work?
Minute Call provides 24/7 live phone answering services with real human agents. Our team answers each call with your company name and follows a standardized workflow: – Qualify the reason for the call – Assess urgency and caller intent – Collect contact information and key details – Schedule appointments or take structured messages – Send call summaries via email, CRM or calendar Our agents work in Spanish, English, and French. We integrate with client tools like Google Calendar, Outlook and CRMs. Setup takes less than 48 hours.
How much does it cost to work with Minute Call?
Minute Call uses a flexible monthly subscription model, combining a fixed base rate with a per-call fee. There are no setup fees or long-term contracts. On average, clients save between 20% and 25% compared to hiring in-house staff or using traditional call centers.
How much does it cost to work with Minute Call?
Minute Call uses a flexible monthly subscription model, combining a fixed base rate with a per-call fee. There are no setup fees or long-term contracts. On average, clients save between 20% and 25% compared to hiring in-house staff or using traditional call centers.
How much does it cost to work with Minute Call?
Minute Call uses a flexible monthly subscription model, combining a fixed base rate with a per-call fee. There are no setup fees or long-term contracts. On average, clients save between 20% and 25% compared to hiring in-house staff or using traditional call centers.
Can you handle my inbound leads and qualify opportunities?
Yes. We provide phone-based lead qualification: • customer type identification • collection of key information • opportunity prioritization • transfer only of relevant, qualified contacts This prevents your team from spending time on unqualified calls.
Can you handle my inbound leads and qualify opportunities?
Yes. We provide phone-based lead qualification: • customer type identification • collection of key information • opportunity prioritization • transfer only of relevant, qualified contacts This prevents your team from spending time on unqualified calls.
Can you handle my inbound leads and qualify opportunities?
Yes. We provide phone-based lead qualification: • customer type identification • collection of key information • opportunity prioritization • transfer only of relevant, qualified contacts This prevents your team from spending time on unqualified calls.
Do you offer an AI-powered virtual receptionist?
Yes. We offer two receptionist options: human agents or AI-powered virtual receptionists. The AI version can handle: – Basic call answering – FAQs and company information – Routing and escalation – Overflow and after-hours support It follows your scripts and branding guidelines.
Do you offer an AI-powered virtual receptionist?
Yes. We offer two receptionist options: human agents or AI-powered virtual receptionists. The AI version can handle: – Basic call answering – FAQs and company information – Routing and escalation – Overflow and after-hours support It follows your scripts and branding guidelines.
Do you offer an AI-powered virtual receptionist?
Yes. We offer two receptionist options: human agents or AI-powered virtual receptionists. The AI version can handle: – Basic call answering – FAQs and company information – Routing and escalation – Overflow and after-hours support It follows your scripts and branding guidelines.