Contact Center & Automation Agency
Contact Center & Automation Agency
Contact Center & Automation Agency
Outsource like it's 2025
Outsource like it's 2025
Outsource like it's 2025
Scale without hiring. We automate what can be automated, and provide teams of agents for the rest.
Scale without hiring. We automate what can be automated, and provide teams of agents for the rest.
Scale without hiring. We automate what can be automated, and provide teams of agents for the rest.
We're partners of world leading companies
We're partners of world leading companies
AI-powered BPO
AI-powered BPO
AI-powered BPO
Real agents. Smarter operations.
Real agents. Smarter operations.
Managed teams
Contact Center with experienced human agents in customer support and sales, based in Spain and LATAM.
Multilingual (EN, ES, FR) - available 24/7 and ready in 48h.
Managed teams
Contact Center with experienced human agents in customer support and sales, based in Spain and LATAM.
Multilingual (EN, ES, FR) - available 24/7 and ready in 48h.
AI automation
AI workflow automation for customer support, sales, and back-office.
Answer complex questions via all channels with AI agents and human-in-the-loop model.
AI automation
AI workflow automation for customer support, sales, and back-office.
Answer complex questions via all channels with AI agents and human-in-the-loop model.
0% risk
Flexible monthly plans that let you scale operations up or down - with no long-term commitment.
You only stay if you're happy.
0% risk
Flexible monthly plans that let you scale operations up or down - with no long-term commitment.
You only stay if you're happy.
Contact Center and Automation use cases
Use cases
Customer Service - Phone, chat, and email handled by senior agents - Call Center and Contact Center services.
Back-Office & Operations – Back-office, data entry, and collections.
Sales – Senior SDRs, cold calling, telemarketing and lead management with CRM tracking.
AI monitoring - Track performance, identify trends, and optimize team output.
Minute Call is a modern Contact Center built for startups.
It combines managed teams from Spain and LATAM with smart AI tools that make support, sales, and operations faster and more efficient - under flexible monthly contracts and a 48-hour setup.
We are industry agnostic. Whereas it's ecommerce, B2C or B2B, we've got experience.
minute call
Our mission
Use cases
Customer Service - AI customer service solutions design and human agents handling chat, voice, and email. In other words, we automate it and also provide with managed teams.
Back-Office & Operations – Back-office outsourcing, data entry, and collections automated with AI agents and managed human teams.
Sales – SDR outsourcing and sales automation for lead qualification, outbound, and multichannel campaigns.
Automation - Workflow automation across departments, from support to finance, designed to cut costs and scale operations. Just like an AI automation agency.
minute call
The difference
The difference
The difference
Why startups choose Minute Call over legacy outsourcing.
Why startups choose Minute Call over legacy outsourcing.
Other Call Centers
Other Call Centers
Onboarding takes 2 weeks
Onboarding takes 2 weeks
Onboarding takes 2 weeks
Minimum 10 agents
Minimum 10 agents
Minimum 10 agents
People only
People only
People only
No tech and data-driven culture
No tech and data-driven culture
No tech and data-driven culture
High costs, high price
High costs, high price
High costs, high price
minute call
Go live in 48h
Go live in 48h
Automation is in our DNA
1 agent minimum
1 agent minimum
1 agent minimum
Tech & People
Tech & People
Tech & People
Data-driven culture
Data-driven culture
Data-driven culture
Lean structure, 20% lower prices
Lean structure, 20% lower prices
Lean structure, 25% cheaper
How we work
Simple systems. Smarter operations.
Strategy First
We align on goals and implementation before anything goes live.
Manage
We handle the day-to-day. Your life becomes easier.
Review & Refine
We track performance, learn what’s working, and adjust as needed.
How we work
Simple systems. Smarter operations.
Strategy First
We align on goals and implementation before anything goes live.
Manage
We handle the day-to-day. Your life becomes easier.
Review & Refine
We track performance, learn what’s working, and adjust as needed.
How we work
Simple systems. Smarter operations.
Strategy First
We align on goals and implementation before anything goes live.
Manage
We handle the day-to-day. Your life becomes easier.
Review & Refine
We track performance, learn what’s working, and adjust as needed.
Our mission
Use cases
Customer Service - AI customer service solutions design and human agents handling chat, voice, and email. In other words, we automate it and also provide with managed teams.
Back-Office & Operations – Back-office outsourcing, data entry, and collections automated with AI agents and managed human teams.
Sales – SDR outsourcing and sales automation for lead qualification, outbound, and multichannel campaigns.
Automation - Workflow automation across departments, from support to finance, designed to cut costs and scale operations. Just like an AI automation agency.
minute call
Our mission
Use cases
Customer Service - AI customer service solutions design and human agents handling chat, voice, and email. Contact Center and Call Center services.
Back-Office & Operations – Back-office outsourcing, data entry, and collections automated with AI agents and managed human teams.
Sales – SDR outsourcing and sales automation for lead qualification, telemarketing, outbound, and multichannel campaigns.
Automation - Workflow automation across departments, from support to finance, designed to cut costs and scale operations. Just like an AI automation agency.
minute call
They automated client onboarding and support, reducing FRT by 74% .
Santiago Gimeno • Squirrel Media
They automated client onboarding and support, reducing FRT by 74% .
Santiago Gimeno • Squirrel Media
Automatizaron el onboarding y el reporting a clientes, reduciendo el FRT en un 74%.
Santiago Gimeno • Squirrel Media
Our team
Our team
Our team
Built by operators, trusted by startups.
Built by operators, trusted by startups.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a bank from 0 to 45M€ ARR with +30 agents.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a bank from 0 to 45M€ ARR with +30 agents.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a bank from 0 to 45M€ ARR with +30 agents.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz has also been Global Sales Director at Konecta and Telefonica.
Need AI automation services?
Minute Call automates customer support, sales, and back-office workflows for startups.
Answer complex questions via all voice and text channels with virtual AI agents that work autonomously and learn from each conversation to optimize your CX.
See how our AI Automation Agency helps startups scale their support and operations faster.
Need managed teams?
When automation and tech are not enough, people are needed. That's why we also provide with managed teams of senior agents working side-by-side with AI tools.
Our AI-powered Contact Center helps startups handle customer support, sales and operations - ready in under 48h.
Need AI automation services?
Minute Call automates customer support, sales, and back-office workflows for startups.
Answer complex questions via all voice and text channels with virtual AI agents that work autonomously and learn from each conversation to optimize your CX.
Questions
FAQ
How is Minute Call different from a traditional Contact Center?
We combine human agents with AI tools for monitoring, reporting, and performance optimization - giving startups a faster, leaner, and more transparent operation. We also focus on providing our clients with flexible and agile solutions competitors can't match. While they work on annual contracts, we work on a monthly basis. While they require high minimums in terms of agents, we don't have any minimums. While they require 15 dats to onboard you, we do it in 48h. Simply put, we're a modern version of Contact Centers.
Do you replace agents with AI?
No. AI supports our teams, it doesn’t replace them. Humans handle the customer experience; AI makes them sharper through better reporting and data insights.
Do you work with startups and small businesses?
Yes - we were built for startups and growing SMEs. Our approach focuses on flexibility, no long-term contracts, and launching in under 72 hours. No setup fees. No lock-in contracts. Just results.
Do you offer AI automation without human agents?
Yes, we offer pure AI automation - and hybrid setups with managed agents when needed.
How much does it cost to work with Minute Call?
We work on a month-to-month model, with transparent pricing and no setup fees. Most clients save up to 20-25% compared to hiring in-house or legacy BPOs.
Questions
FAQ
How is Minute Call different from a traditional Contact Center?
We combine human agents with AI tools for monitoring, reporting, and performance optimization - giving startups a faster, leaner, and more transparent operation. We also focus on providing our clients with flexible and agile solutions competitors can't match. While they work on annual contracts, we work on a monthly basis. While they require high minimums in terms of agents, we don't have any minimums. While they require 15 dats to onboard you, we do it in 48h. Simply put, we're a modern version of Contact Centers.
Do you replace agents with AI?
No. AI supports our teams, it doesn’t replace them. Humans handle the customer experience; AI makes them sharper through better reporting and data insights.
Do you work with startups and small businesses?
Yes - we were built for startups and growing SMEs. Our approach focuses on flexibility, no long-term contracts, and launching in under 72 hours. No setup fees. No lock-in contracts. Just results.
Do you offer AI automation without human agents?
Yes, we offer pure AI automation - and hybrid setups with managed agents when needed.
How much does it cost to work with Minute Call?
We work on a month-to-month model, with transparent pricing and no setup fees. Most clients save up to 20-25% compared to hiring in-house or legacy BPOs.
Questions
FAQ
How is Minute Call different from a traditional Contact Center?
We combine human agents with AI tools for monitoring, reporting, and performance optimization - giving startups a faster, leaner, and more transparent operation. We also focus on providing our clients with flexible and agile solutions competitors can't match. While they work on annual contracts, we work on a monthly basis. While they require high minimums in terms of agents, we don't have any minimums. While they require 15 dats to onboard you, we do it in 48h. Simply put, we're a modern version of Contact Centers.
Do you replace agents with AI?
No. AI supports our teams, it doesn’t replace them. Humans handle the customer experience; AI makes them sharper through better reporting and data insights.
Do you work with startups and small businesses?
Yes - we were built for startups and growing SMEs. Our approach focuses on flexibility, no long-term contracts, and launching in under 72 hours. No setup fees. No lock-in contracts. Just results.
Do you offer AI automation without human agents?
Yes, we offer pure AI automation - and hybrid setups with managed agents when needed.
How much does it cost to work with Minute Call?
We work on a month-to-month model, with transparent pricing and no setup fees. Most clients save up to 20-25% compared to hiring in-house or legacy BPOs.