About us
About us
Who we are
Who we are
Minute Call is a premium 24/7 receptionist and live phone answering service with professional human agents in English, Spanish and French. We help small and mid-sized businesses make sure every call is answered, every lead is captured, and every urgent request is handled.
Our reception agents work as an extension of your team. We follow your instructions, your tone, and your workflows - qualifying callers, taking messages, scheduling appointments, and escalating urgent cases when needed.
We are not a call center and we are not an AI chatbot. Our focus is reliable, high-quality call handling with human judgment, empathy and consistency, especially for teams that can’t afford to miss calls after hours or during busy periods.
Minute Call is built for SMEs, global teams and modern service businesses that value professionalism, clear communication and dependable 24/7 coverage.
Minute Call is a 24/7 receptionist and phone answering service with professional human agents in English, Spanish and French. We help small and mid-sized businesses make sure every call is answered, every lead is captured, and every urgent request is handled.
Our reception agents work as an extension of your team. We follow your instructions, your tone, and your workflows - qualifying callers, taking messages, scheduling appointments, and escalating urgent cases when needed.
We are not a call center and we are not an AI chatbot. Our focus is reliable, high-quality call handling with human judgment, empathy and consistency, especially for teams that can’t afford to miss calls after hours or during busy periods.
Minute Call is built for SMEs, global teams and modern service businesses that value professionalism, clear communication and dependable 24/7 coverage.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a fintech startup from 0 to 45M€ in annual revenue.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a fintech startup from 0 to 45M€ in annual revenue.
Alberto Castiel
Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a fintech startup from 0 to 45M€ in annual revenue.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.
Beatriz De Tena
Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.
Success cases
Expertise
Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.
Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.
Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.
Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).
minute call
Our mission
Use cases
Customer Service - AI customer service solutions design and human agents handling chat, voice, and email. In other words, we automate it and also provide with managed teams.
Back-Office & Operations – Back-office outsourcing, data entry, and collections automated with AI agents and managed human teams.
Sales – SDR outsourcing and sales automation for lead qualification, outbound, and multichannel campaigns.
Automation - Workflow automation across departments, from support to finance, designed to cut costs and scale operations. Just like an AI automation agency.
minute call
Our mission
Success stories
Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.
Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.
Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.
Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).
minute call
Our mission
Success stories
Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.
Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.
Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.
Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).
minute call