Customer Service Outsourcing
for Startups and Scaleups

Customer Service Outsourcing
for Startups and Scaleups

Customer service outsourcing for startups that need to scale support, stay lean, or cover multiple time zones.


At Minute Call, we offer offshore agents and AI-powered CX automation to handle chat, email, and voice support – tailored for startups between 5 and 200 employees.

CX Outsourcing for Startups - from AI automations to offshore agents, we run your support.


  • CX systems implemented & optimized

  • AI workflows that actually save time

  • Offshore agents from LATAM & Asia - up to 60% cheaper

Customer service outsourcing for startups that need to scale support, stay lean, or cover multiple time zones.


At Minute Call, we offer offshore agents and AI-powered CX automation to handle chat, email, and voice support – tailored for startups between 5 and 200 employees.

Book a 15min intro call

Why Outsource Customer Support?

⚡ Save up to 60% on costs with offshore agents.

🚫 No headaches about hiring, absences and turnover.

🎯 Handle spikes and weekends without burning your core team.
🤖 Scale fast internationally.

🧠 Combine with AI to resolve more tickets, faster.

Why Outsource Customer Support?

⚡ Save up to 60% on costs with offshore agents.

🚫 No headaches about hiring, absences and turnover.

🎯 Handle spikes and weekends without burning your core team.
🤖 Scale fast internationally.

🧠 Combine with AI to resolve more tickets, faster.

🌍 Offshore Customer Support - Done Right

🌍 Offshore Customer Support - Done Right

Offshore Customer Support - Done Right

We source agents from LATAM and Asia, with experience in e-commerce, retail, and telecom. Every agent is trained in your tools (Zendesk, Intercom, Gorgias…) before starting.

We source agents from LATAM and Asia, with experience in e-commerce, retail, and telecom. Every agent is trained in your tools (Zendesk, Intercom, Gorgias…).

01

01

Flexible scheduling (24/7, night shifts, part-time, weekends).

Flexible scheduling (24/7, night shifts, part-time, weekends).

02

02

Monthly plans. No long-term contracts.

Monthly plans. No long-term contracts.

03

03

Transparent pricing starting at 9.9€/hour

Transparent pricing starting at 9.9€/hour

Book a call

CX Systems & AI Automation

CX Systems & AI Automation

CX Systems & AI Automation

We implement and optimize support systems like Zendesk, Intercom, or Gorgias. What we do:


✔️ Set up and customize your CX system

✔️ Create AI-powered workflows to auto-route, tag, summarize, or reply

✔️ Integrate with CRMs and internal tools

✔️ Deploy AI agents to resolve tickets end-to-end


Automate 30–50% of the tickets resolution, onboard faster, and scale without the stress.

Use Cases

Use Cases

Scale from 1 agent, ni minimums, with monthly plans.

  • Tickets resolution

  • Post-sale support (billing, collections, returns)

  • Back-office (KYC, moderation, tagging, data annotation)

  • Phone, call follow-ups


Finally, a Contact Center for startups. Live chat, email, phone, socials - we deliver what you need.

Use Cases

Scale from 1 agent, ni minimums, with monthly plans.

  • Tickets resolution

  • Post-sale support (billing, collections, returns)

  • Back-office (KYC, moderation, tagging, data annotation)

  • Phone, call follow-ups


Finally, a Contact Center for startups. Live chat, email, phone, socials - we deliver what you need.

Case Study: How we reduced response time 7× at Leocare

Case Study: How we reduced response time 7× at Leocare

150,000+ customers | B2C Insurtech | France

Leocare was onboarding 10,000+ new customers per month with inefficient workflows and an average response time over 24h—hurting retention, CAC, and Google reviews.

👉 What we did
• Implemented a new CXM with AI-powered chatbots and automation
• Introduced advanced analytics to monitor agent performance
• Provided a hybrid team: fixed + flexible offshore agents for demand spikes
• Used an AI Knowledge Base to speed up training

🚀 Results
• Average response time cut from >7h to 18min
• CSAT increased by 45%
• Retention up 21% thanks to faster counter-offers
• 13% increase in customers with multiple insurance products (cross-sell boost)

Case Study
How we reduced response time 7× at Leocare

150,000+ customers | B2C Insurtech | France

Leocare was onboarding 10,000+ new customers per month with inefficient workflows and an average response time over 24h—hurting retention, CAC, and Google reviews.

👉 What we did
• Implemented a new CXM with AI-powered chatbots and automation
• Introduced advanced analytics to monitor agent performance
• Provided a hybrid team: fixed + flexible offshore agents for demand spikes
• Used an AI Knowledge Base to speed up training

🚀 Results
• Average response time cut from >7h to 18min
• CSAT increased by 45%
• Retention up 21% thanks to faster counter-offers
• 13% increase in customers with multiple insurance products (cross-sell boost)

Great Price. Risk-Free.

Great Price. Risk-Free.

Great Price.
Risk-Free.

These are prices for offshore staff - for onshore or nearshore, please reach out.

An employee with a 25k salary is costing your company +18€/h.
These are prices for offshore staff - for onshore or nearshore, please reach out.

1-3 Agents

11.9€

/hour

Month to month

7-day notice to cancel

Combine it with Flex

Quality Assurance

Weekly reporting

4-6 Agents

10.9€

/hour

Month to month

7-day notice to cancel

Combine it with Flex

Quality Assurance

Weekly reporting

>7 Agents

9.9€

/hour

Month to month

7-day notice to cancel

Combine it with Flex

Quality Assurance

Weekly reporting

EXPRESS

15.9€

/hour

1-day minimum duration

48h notice to cancel

Ready within 24h

Quality Assurance

Weekly reporting

Book a call