CX Outsourcing
for B2C.
CX Outsourcing for B2C.
CX Outsourcing
for B2C.
The best offshore customer service agents, enhanced by AI.
• Save up to 60% on costs
• Book month to month and adapt to seasonality
• Expand coverage to nights and weekends
The best offshore customer service agents - enhanced by AI.
• Save up to 60% on costs
• Book month to month and adapt to seasonality
• Expand coverage to nights and weekends
The best customer service agents, enhanced by AI.
• Save up to 60% with offshore agents
• Scale your team size up or down, month to month
• Expand coverage to nights and weekends
We bring the best agents.
You stay in control.
We bring the best agents.
You stay in control.
We recruit, train, and manage agents. You get a dream team, at half the cost.
Customer Service
Customer Service
Not only Phone, Chat, and Back-Office support, but also KYC and Collections.
Not only Phone, Chat, and Back-Office support, but also KYC and Collections.
B2C Sales
Upsell and cross sell customers. Call leads when they're hot. Monetize more.
Upsell and cross sell customers. Call leads when they're hot. Monetize more.
AI Optimization
AI Optimization
Supervise and optimize your current workflows. Avoid hallucinations.
Supervise and optimize your current workflows. Avoid hallucinations.
Less stress. Less costs. Better KPIs.
Less stress. Less costs. Better KPIs.
Less stress. Less costs.
Better KPIs.
01
01
Month to month. No long-term contracts.
Month to month. No long-term contracts.
Book agents for as long as you need. Scale up or down your team easily.
Book agents for as long as you need. Scale up or down your team easily.
02
02
Start in 24h. Not 2 weeks.
Start in 24h. Not 2 weeks.
We train on specific tasks, not roles, to avoid long onboardings. We also use AI to accelerate training.
We train on specific tasks, not roles, to avoid long onboardings. We also use AI to accelerate training.
03
03
We don't just handle your support - we improve it.
We don't just handle your support - we improve it.
We help you optimize your support and boost your AI and automations.
We help you optimize your support and boost your AI and automations.
Book a call
Never drown in tickets again.
Never drown in tickets again.
Never drown in tickets again.
BEFORE MINUTE CALL
You have demand spikes
You can't handle demand spikes
No support after 6pm & weekends
No support after 6pm & weekends
Hiring is slow and expensive
Hiring is slow and expensive
Slow support, higher churn
Slow support, higher churn
Leads go cold, CAC rises
Leads go cold, CAC rises
AFTER MINUTE CALL
Scale up or down your team fast
Scale up or down your team fast
Hire agents part-time
Hire agents part-time
Hire offshore, reduce costs by 60%
Hire offshore, reduce costs by 60%
Respond faster, increase retention
Respond faster, increase retention
Call leads instantly, convert more
Call leads instantly, convert more
How it works.
How it works.
How it works.
Discovery call
We have a chat to understand your needs.
Duration: 30min
We have a chat to understand your needs.
Duration: 30min
Quote
We send a quote asap. Once accepted, you meet your agent.
Duration: 2h
We send a quote asap. Once accepted, you meet your agent.
Duration: 2h
Agents picks
Agents selection
We handpick from our pool or recruit based on your needs.
Duration: 20h
We handpick from our pool or recruit based on your needs.
Duration: 20h
Onboarding
After the payment is received, we provide ongoing support.
Duration: 4h
After the payment is received, we provide ongoing support.
Duration: 4h
Experienced humans + AI.
Experienced humans + AI.
Experienced humans + AI.
Our agents have at least +1 year of experience in your sector so we optimize for success.
The AI? We use it for:
Screening candidates
Accelerating Training
Provide better reporting
Plus - we can help you improve or set up AI-dirven workflows and automations.
Our agents have at least +1 year of experience in your sector so we optimize for success.
The AI? We use it for:
Screening candidates
Accelerating Training
Provide better reporting
Plus - we can help you improve or set up AI-dirven workflows and automations.
It's not us that say it.
It's not us that say it.
"We hired MC to help us call leads when they were hot as well as for back-office & admin tasks. We were ready within 48h. Professional, gets things done."
"We hired MC to help us call leads when they were hot as well as for back-office & admin tasks. We were ready within 48h. Professional, gets things done."
Santiago
Santiago
Squirrel Media (BME: SQRL)
Squirrel Media (BME: SQRL)
Book a call
Offshore Talent 100% Flexible.
We fully believe talent is equally distributed, but work is not.
In today's world, staying local essentially means wasting money. We help you leverage global talent at a fraction of your current cost.
Our agents speak fluent English, French and Spanish.
Offshore Talent 100% Flexible.
We fully believe talent is equally distributed, but work is not.
In today's world, staying local essentially means wasting money. We help you leverage global talent at a fraction of your current cost.
Our agents speak fluent English, French and Spanish.
Great Price. Risk-Free.
Great Price.
Risk-Free.
An employee with a 25k salary is costing your company +18€/h. These are prices for offshore staff - for onshore or nearshore, please reach out.
An employee with a 25k salary is costing your company +18€/h.
These are prices for offshore staff - for onshore or nearshore, please reach out.
1-3 Agents
10.9€
/hour
Month to month
7-day notice to cancel
Combine it with Flex
Quality Assurance
Weekly reporting
4-6 Agents
10.5€
/hour
Month to month
7-day notice to cancel
Combine it with Flex
Quality Assurance
Weekly reporting
>7 Agents
9.9€
/hour
Month to month
7-day notice to cancel
Combine it with Flex
Quality Assurance
Weekly reporting
EXPRESS
14.9€
/hour
1-day minimum duration
48h notice to cancel
Ready within 24h
Quality Assurance
Weekly reporting
Book a call
FAQ
FAQ
FAQ
What type of tasks do you perform?
Can we keep the same agent in future projects?
What languages do agents speak?
What type of tasks do you perform?
Can we keep the same agent in future projects?
What languages do agents speak?
