About us

About us

Who we are

Who we are


Minute Call is an AI Automation Agency and Contact Center founded by operators with backgrounds in AI automation, CX, and startup operations.

85% of AI projects fail because of lack of business impact. It's the result of most agencies not being experienced in business, but only in tech. We combine both.

Ok, but what do you do?

We help startups automate and scale their customer experience and business operations through LLM-based workflows, AI agents and copilots, and managed human teams.
When automation isn’t enough, our AI Contact Center provides trained agents who work alongside AI systems to deliver consistent, high-quality support.


What we believe in

Traditionally, BPOs, Contact Centers and big consultancies have been the place to go for every company that wanted to outsource or transform their operations. This resulted in big corporations working for big corp only - startups and SMEs never had an option.

These companies are too big, too rigid, too slow, and especially too old to keep up with the fast-paced world we live in. They can't deliver innovative solutions at speed and at a reasonable cost.

We believe startups and SMEs deserve enterprise-level efficiency - without enterprise-level cost or complexity.

Portrait of a person in dark clothing speaking on a phone

Alberto Castiel

Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a fintech startup from 0 to 45M€ in annual revenue.

Portrait of a person in dark clothing speaking on a phone

Alberto Castiel

Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a fintech startup from 0 to 45M€ in annual revenue.

Portrait of a person in dark clothing speaking on a phone

Alberto Castiel

Ex General Manager at Leocare (130M€ in Series B from world-class VCs). Scaled a fintech startup from 0 to 45M€ in annual revenue.

Portrait of a person in a pink sweater against a light background

Beatriz De Tena

Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.

Portrait of a person in a pink sweater against a light background

Beatriz De Tena

Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.

Portrait of a person in a pink sweater against a light background

Beatriz De Tena

Former CEO at Walmeric by Globant (NYSE:GLOB). Beatriz was also appointed Global Sales Director at Konecta and Telefonica.

Experience

Success stories


Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.

Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.


Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.


Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).

minute call

Our mission

Use cases


Customer Service - AI customer service solutions design and human agents handling chat, voice, and email. In other words, we automate it and also provide with managed teams.

Back-Office & Operations – Back-office outsourcing, data entry, and collections automated with AI agents and managed human teams.

Sales – SDR outsourcing and sales automation for lead qualification, outbound, and multichannel campaigns.

Automation - Workflow automation across departments, from support to finance, designed to cut costs and scale operations. Just like an AI automation agency.

minute call

Our mission

Success stories


Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.

Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.


Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.


Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).

minute call

Our mission

Success stories


Leocare (B2C insurance) - Redesigned the global strategy in customer service with +50 agents, implementing an AI-driven CXM, reducing average response time from +7 hours to 18min.

Managed a team of SDRs in the B2B2C department growing from 5 to 350 partners in 6 months.


Novum Bank (B2C banking) – Implemented chatbots that closed 70% of the tickets autonomously with the rest managed by a team of +20 agents in areas like customer support, sales, KYC and collections.


Various ecommerce brands – implementation of Zendesk and Gorgias with AI agents (Siena AI).

minute call